TERMS & CONDITIONS
RACHELE KEHLER IS COMMITTED TO PROVIDING ALL CLIENTS WITH EXCEPTIONAL TIME AND CARE. WHEN A CLIENT CANCELS WITHOUT GIVING ENOUGH NOTICE, THEY PREVENT ANOTHER CLIENT FROM BEING SEEN.
Clients are responsible to keep or cancel their appointments. Reminders are not always given for each appointment. A full 24 hours notice is required for cancelling appointments. (If you are cancelling a weekend appointment 48hrs notice is required.)
If you cancel with less than 24 hours before your appointment time, you will be billed for 50% of the cost of your session.
Clients who fail to show up for a scheduled appointment (“no show”) are billed for the full cost of their scheduled session. (If we have arranged a sliding scale due to low income you will be required to pay the average cost of your sessions)
In order to be consistent with all clients, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, natural disaster or any other emergency that has left you too unwell to attend.
If Rachele cancels your appointment with less than 24 hours’ notice, (unless due to sickness or emergency) your next appointment is 50% off. In the unlikely event, she does not show up for your scheduled appointment, your next appointment is free.
Follow up appointments will not be conducted until balances for previous appointments have been paid.